Contact Support
For technical software support, you can reach us via phone or email during business hours, with 24/7 support available for critical issues
Email Support: support@vantedge.com
Phone Support: 403-710-8711
On-Call Support: Phone calls for critical issues are forwarded to our on-call mobile support outside of regular business hours
What is my Issue Level?
Critical
Complete software outage or a regulatory/operational disruption.
Response Time: 2 Hours (24/7)
High
A major function is not working
Response Time: 4 hours (business hours)
Medium
Issues where a workaround is available and there is a limited impact.
Response Time: 8 hours (business hours)
Low
A partial or cosmetic issue with a no significant impact.
Response Time: 24 hours (business hours)
Service Request
A general support or enhancement request
Response Time: 24 hours (business hours)